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Shipping Policy

We at Pankhudi, understand the significance of delivering your products in impeccable condition and on time. Hence, we have established partnerships with renowned courier services across the country to ensure seamless and prompt deliveries.

DELIVERY

A) How does the delivery process work?

Once you place an order on our website, we initiate processing immediately. Each item undergoes a rigorous quality check before being handed over to our trusted courier partners. Your order is securely packed and dispatched for delivery. In the event that your location is not covered by our delivery partners, our dedicated team will reach out to you to find an alternative solution. B) What is the estimated delivery time?

We strive to ship products within 3-5 working days. However, it depends upon various uncontrollable factors like weather conditions & other circumstances in which the delivery may take a little more time. Some products, especially made-to-order items, may experience additional delays due to dependencies at various stages. Rest assured, we diligently ship orders throughout the week, except on Sundays and Mondays.

Kindly note that during festivals, adverse weather conditions, or political crises, your shipment may experience further delays. We assure you that we will do our utmost to deliver your order promptly and appreciate your patience.

C) Can I track my order?

Absolutely! Once your order is shipped, you will receive an email from Pankhudi containing the tracking ID of the respective courier partner. Simply click on "TRACK ORDER" and enter your order number or AWB to monitor the status and estimated delivery time.

DOMESTIC SHIPPING

A) Do you provide shipping throughout India?

Yes, we offer shipping services across India, allowing you to receive your order conveniently at your doorstep, no matter where you are in the country.

B) Which locations do you ship to?

Pankhudi ships to all corners of India, ensuring that your order reaches you securely, regardless of your location.

C) What shipping options are available?

We provide standard shipping options, which you can select during the checkout process when placing your order.

D) Are there any shipping charges?

We offer free shipping for all prepaid orders*. However, for Cash on Delivery (COD) orders, a nominal shipping fee of INR 180 is applicable nationwide, which will be added during the payment stage.

E) Do you provide Cash on Delivery (COD)?

Yes, we do offer the Cash on Delivery (COD) payment option. You can pay for your order in cash upon its arrival at your home.

G) Are there any charges for Cash on Delivery (COD)?

If you choose the COD option, a delivery charge of INR 180 is applicable. This amount covers both the shipping and handling charges.

H) How are orders packaged?

We take great care to ensure that your order arrives in pristine condition. Each item is meticulously packaged in sturdy materials to prevent any physical damage during transit. Pankhudi has received minimal complaints regarding damaged items due to our exceptional packaging.

I) Can I modify the shipping address after placing an order?

No, unfortunately, once your product has been shipped, we cannot modify the shipping address. In case you require a change, we will have to reship your order to a different address, incurring an additional charge of INR 180.

INTERNATIONAL SHIPPING

Pankhudi provides international shipping services, catering to customers worldwide. We are delighted to offer competitive shipping rates for all international orders.

Please note that taxes and duties are calculated based on the shipping destination and are the responsibility of the customer. As the recipient, you will be liable for any applicable import duties, customs fees, and local sales taxes (if any) imposed by the destination country. Payment of these charges is necessary for the release of your order from customs upon arrival.

Please be aware that exchanges and returns are not applicable to international orders.